This Privacy Policy outlines how ENH iSecure ("we," "our," or "us") collects, uses, shares, and protects personal information collected from users ("you" or "your") of our services. ENH iSecure is committed to protecting your privacy and ensuring the security of your personal information. The Company shall take all reasonable measures that are necessary to protect your personal information and/or data that we collect from you in accordance with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) under Information Technology Act, 2000 (“IT Act, 2000”). The terms ‘Information,’ ‘Data,’ ‘Personal Information’ and ‘Personal Data’ are used interchangeably under this Privacy Policy.
The website, www.enhisecure.com, and/or any equivalent of its application (collectively the “Website”) is owned and operated by EnH iSecure Private Limited which is a company incorporated under the Companies Act, 2013, having its registered office in India and shall include its successors and permitted assigns (the “Company” or “EnH” or “We/we” or “Us/us”).
The Website may have links to the Company’s partner websites, sites and/or apps. You shall accordingly be subject to the terms and conditions of such partner websites. The Company does not warrant, promote, encourage and/or endorse the Company partner’s websites, and/or apps. The Company shall not be responsible for the privacy practices, or the accuracy or integrity of the content included on such websites and/or apps.
By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.
The term "Information" shall have the same meaning as provided under IT Act, 2000 and SPDI Rules, and shall mean any personally identifiable information like name, gender, mobile number, phone number, address, email, date of birth, any identity proof issued by the government like Aadhaar, PAN Card, et cetera. 2.2. The term Information includes ‘Sensitive Personal Data or Information’ as defined under the SPDI Rules which relates to, (a) password, (b) financial information such as bank account or credit card or debit card or other payment instrument details, (c) physical, physiological and mental health condition, (d) sexual orientation, (e) medical records and history, (f) biometric information, (g) any detail provided to the Company in furtherance to providing service, and (h) any of the information received by the Company for processing, stored or processed under lawful contract or otherwise including Internet Protocol (“IP”) address, browser type, Internet Service Provider (“ISP”) (the “Information”). 2.3. The term “Company” or “We/we” or “Us/us” shall refer to EnH iSecure Private Limited.
The term “You/you” or “Your/your” or “Yourself/yourself”’ shall refer to any visitor/user visiting the Website and/or the Registered User / Customer accessing the Website. 2.5. The term “Person” shall mean and include an individual, group of individuals, partnership firm, company, an estate, a trust and any other entity or organization.
This Policy is limited in its applicability only to your use of the Website.
This Policy describes the way the Company collects, uses/processes, stores and discloses your information, and the choices you have with respect to the manner in which the Company ought to be dealing with your Information.
You agree to provide your express consent for the Company to collect, process, store, share and purge the information submitted by you.
The Company updates this Privacy Policy sometimes. Your continued use of the Website posts shall be deemed your acceptance of those changes made in this Privacy Policy.
You may not use automated scripts, software, spiders, or any other automated means to perform searches on Website. Any attempt to extract or download significant amounts of data from www.enhisecure.com or to compile a database from data obtained from the Website is strictly forbidden.
The Company does not knowingly collect personally identifiable information from minors. If you are under the age of 18 (eighteen), you must ask your parents or guardian for permission to use this website.
In the event of discovery of incorrect or inadequate information, the Company shall be at its sole discretion to remove the information from its system and abstain from providing Services to the minor with immediate effect and without any notice.
a. Personal Information: When you use our services, we may collect personal information such as your name, email address, contact information, and other relevant details necessary to provide our services.
b. Usage Data: We may collect information about how you interact with our services, including your IP address, device information, browser type, pages visited, and other usage data.
We use the information we collect for the following purposes:
a. Providing Services: To provide and personalize our services, including authentication, customer support, and communication with you.
b. Improving Services: To analyze usage patterns, diagnose technical issues, and improve the quality and performance of our services.
c. Communication: To send you updates, newsletters, promotional offers, and other communications related to our services. You may opt-out of receiving these communications at any time.
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our services, conducting business, or servicing you, subject to confidentiality agreements.
We may also disclose your information as required by law, to protect our rights or the rights of others, or to prevent fraud or security breaches.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
All product and services marks contained herein that are not www.enhisecure.com or www.enhisecure.com are the trademarks of their respective owners. References that we make to any names, marks, products or services of third parties or information do not, unless otherwise indicated, constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service.
Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Information for the purposes of IT Act, 2000 and the SPDI Rules.
The Company shall not be responsible in any manner of whatsoever nature for any unauthorized use, violation or misuse of such Information.
The Company has necessary policies, mechanisms, and tools in place to ensure all the Information that is collected and stored is deleted as soon as the purpose described in this Policy is completed, unless mandated by law.
Any data destroyed shall be disposed of in a way that protects the privacy of your Information, in accordance with industry standard practices and norms.
The Company is certified under ISO 27001:2013 and uses reasonable measures as prescribed under law to protect your Information from any unauthorized access, loss, use, or disclosure.
a. The Company shall endeavor to take reasonable measures to prevent unauthorized access to and improper use of your Information. It shall adopt all the suitable measures to diagnose any problems with its server and to administer the application, including by blocking certain addresses that it feels are inappropriately using its application. In the event of any breach or attempted breach by any third party, the Company shall endeavor to rectify the problems as soon as possible.
b. The Company may collect the following information:
i. anonymous data from every Visitor of the Website to monitor traffic and fix bugs which includes (without limitation) information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, unique identifiers of the device through which the application is accessed, such as VPN, information of Wi-Fi connectivity and a timestamp for the request;
ii. log file information is automatically reported by your browser each time the application is viewed. The server supporting the application logs may include information such as web request, Internet Protocol (“IP”) address, Analytical Code, Geo Stamp, browser type, browser language, referring/exit pages and Universal Resource Locators (“URL”), platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular page, the date and time of the request (“Log File Information”). Such Log File Information collected is not associated with any Personal Information and is only tagged to the unique identifier for a particular device.
The Company shall in no manner be liable for any violation under this Privacy Policy, if the Information:
• is already available in the public domain;
• is collected by illegal/unlawful means; or
• is provided by someone incompetent under Section 11 of the Indian Contract Act, 1872.
The Company may keep track of the websites and pages our users visit within EnH to determine what EnH services are the most popular. This data is used to deliver customized content and advertising within EnH to customers whose behavior indicates that they are interested in a particular subject area.
You have the right to access, update, or delete your personal information. You may also have the right to object to or restrict the processing of your information and to request data portability. To exercise these rights, please contact us using the information provided below.
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to delete such information.
The Company may change this Privacy Policy as required under law. You need to frequently check this page for any changes to the Privacy Policy. The Company will notify you of any material changes in advance by either email or when you log in to the Website. You confirm your continued use of our Services after any change in this Privacy Policy will constitute your acceptance of such changes and agree to be subject to the revised Privacy Policy.
Raising Complaint: All grievances by you should be addressed in writing to Us at grievance.redressal@enhisecure.com during the business hours between 09:00 AM to 06:00 PM between Monday through Friday (except government declared public holidays). Your complaint or query shall be replied to within forty-eight business hours of receipt of complaint. Any follow-up question shall also be answered within 48 business hours of receipt of follow-up mail. Our teams will then work on resolution of the complaint and take appropriate action required for resolution.
A Grievance Officer, will be designated for redressal, shall endeavor to resolve the grievances within a month of the receipt of the complaint. The complaints in this regard may be addressed at the address mentioned below: Email ID: grievance.redressal@enhisecure.com.
In the event you are not satisfied with the resolution provided, an escalation of the complaint may be made in writing address to Escalation Officer to grievance.redressal@enhisecure.com.
An Escalation Officer shall address your complaints within 48 business hours of receipt of complaint.
Cookies are pieces of information that an application transfers to the hard drive of a visitor's computer for record-keeping purposes. This information facilitates your use of Website and ensures that you do not need to re-enter your details every time you visit it. We also use such information to provide visitors a personalized experience on Website. We may use such information to allow visitors to use the Website without logging-in upon returning.
You can control the cookies through your browser settings. However, changing the setting may limit the range of features available to the visitor on Website.
When you browse this Website, the servers of the Company may automatically collect your usage data. This helps the Company identify and track your usage of the Website and in the process collects some data such as name of the domain and host from which you have accessed the internet, Internet Protocol (“IP”) address of the computer that you are using, the date and time of your access, et cetera. We use this data to monitor the usage of this Website and for the furtherance of our business. This data does not include your Personally Identifiable Information.
Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to your device and are sent back to the originating website on each subsequent visit.
This Website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. The Company is not responsible for the privacy practices of such other websites.
We request you to read the privacy statements of each website that collects personally identifiable information that you visit. This Policy applies solely to information collected by the Website.