E-commerce is a dynamic and fast-growing industry across the globe. This industry requires multiple facets of technology and workforce to deliver simple and effective daily life solutions to citizens across. The workforce involves disparate types of people viz. technical folks to deliver technical solutions catering to internal purposes, catering to end users and catering to vendors; businesspeople who work with vendors to onboard all types of supplies; people from finance, people who call and support customers and finally the vendors who are the ground force. These myriad numbers of people are involved in dealing with a customer PII (Personally identifiable information), financial information, and a customer's psychological patterns which are crucial data. In this world of information and a world full of people who are concerned about their privacy, protecting customers' data becomes quintessential.

A similar challenge faced by one of the India’s leading e-commerce players, who wanted to automate their user lifecycle management process and centralise their governance is described in this article.